People

Benjamin White, MD

Mass General Brigham Emergency Medicine

Benjamin A. White, M.D. is an attending physician at the Massachusetts General Hospital Department of Emergency Medicine, and an Associate Professor of Emergency Medicine at Harvard Medical School. He also serves as the Director of Patient Experience for Mass General Brigham Emergency Medicine, and the Director of the Center for Emergency Medicine Innovation at Mass General Brigham. Ben’s academic and administrative career has focused on improving patient care and experience across the spectrum of the ED visit. His work had included multiple ED operations and systems improvement projects, with an emphasis on clinical innovations that reduce unnecessary waits and waste, increase communication quality and frequency, optimize patient comfort, and improve the overall process of care. He has led multiple grant-funded projects in this capacity, with resultant peer-reviewed publications, and has lectured nationally on these topics at SAEM, AAEM, ACEP, and through multiple invited presentations. Ben cares deeply about making innovative and sustainable improvements in ED patient care, and the humanism and compassion that is integral to a positive patient experience during the ED visit.

Jonathan D. Sonis, MD, MHCM

Chair of Quality and Safety, MGH Emergency Medicine/ Assistant Professor of Emergency Medicine, Harvard Medical School

Massachusetts General Hospital/Harvard Medical School

Jonathan D. Sonis, MD, MHCM is Associate Chief Medical Officer and Vice President of Medical Affairs at Newton Wellesley Hospital/Mass General Brigham and an Assistant Professor of Emergency Medicine at Harvard Medical School. He is a member of the emergency medicine faculty at Massachusetts General Hospital. Dr. Sonis also serves as Associate Medical Director for Emergency Medicine at CRICO, Harvard's patient safety and medical malpractice company.

Dr. Sonis has extensive leadership experience related to quality improvement, patient safety, provider and staff communication, and patient experience, and lectures and publishes frequently on these topics. He received his MD with Alpha Omega Alpha honors from the Tufts University School of Medicine and trained at the Harvard-Affiliated Emergency Medicine Residency where he served as a Chief Resident. He has completed educational programs in leadership, quality service, and value-based health care, and earned his Master in Health Care Management at the Harvard School of Public Health.

Eric Goralnick, MD, MS