Benjamin White, MD

Benjamin A. White, M.D. is an attending physician at the Massachusetts General Hospital Department of Emergency Medicine, and an Associate Professor of Emergency Medicine at Harvard Medical School. He also serves as the Director of Patient Experience for Mass General Brigham Emergency Medicine, and the Director of the Center for Emergency Medicine Innovation at Mass General Brigham. Ben’s academic and administrative career has focused on improving patient care and experience across the spectrum of the ED visit. His work had included multiple ED operations and systems improvement projects, with an emphasis on clinical innovations that reduce unnecessary waits and waste, increase communication quality and frequency, optimize patient comfort, and improve the overall process of care. He has led multiple grant-funded projects in this capacity, with resultant peer-reviewed publications, and has lectured nationally on these topics at SAEM, AAEM, ACEP, and through multiple invited presentations. Ben cares deeply about making innovative and sustainable improvements in ED patient care, and the humanism and compassion that is integral to a positive patient experience during the ED visit.