Enhancing Physician Wellness Through Operational Feedback Loops (Operations Interest Group-Sponsored)

Operational feedback loops are an often underutilized tool for identifying and addressing physician stressors in the emergency department. This session will explore how real-time feedback mechanisms can pinpoint operational challenges, such as surges in patient volume or inefficiencies, and allow adjustments before they contribute to burnout. Attendees will engage in an interactive exercise and group discussions on implementing feedback systems in their departments. Participants will gain the knowledge to create operational feedback mechanisms that proactively enhance physician wellness and reduce stress.

Learning Objectives:

Upon completion of this session, participants should be able to:
  • Describe the function of operational feedback loops in emergency medicine.
  • List common operational stressors in the ED that contribute to physician burnout.
  • Design an operational feedback system to proactively address issues in their ED.
  • Implement real-time feedback mechanisms to improve physician wellness.

Presenters:

  • Monisha Dilip, MD, MBA
  • Wendy W. Sun, MD
  • Charlotte W. Croteau, MD
  • Christopher McStay, MD, MBA ,FACEP
  • Joshua J. Baugh, MD, MPP, MHCM
Authors

  • Monisha Dilip, MD, MBA

    Assistant Medical Director

    Columbia University Irving Medical Center/Weill Cornell Medicine

    Dr. Monisha Dilip is an Assistant Medical Director for Quality and Patient Safety at Columbia University. She completed an administration fellowship at Yale. Her specific focuses are emergency department operations, patient safety and quality, and admin’s role in wellness. She completed her MBA at Yale School of Management. She completed her residency in emergency medicine at Kings County/SUNY Downstate in Brooklyn, NY. In her fourth year, she served as a Chief Resident.

    Dr. Dilip attended California Institute of Technology (Caltech) for undergrad. She completed medical school at University of California, San Diego School of Medicine where she was inducted into the Gold Humanism Society. In her spare time, she likes reading books, exploring new restaurants, and exploring new cities.

  • Wendy W. Sun, MD

    Yale University School of Medicine

    Dr. Wendy W. Sun is an Administration Fellow and Instructor of Emergency Medicine at the Yale School of Medicine. She is passionate about patient quality and safety, physician wellness, and health innovation. Having served as a past President of the Society for Academic Emergency Medicine Residents and Medical Students (SAEM RAMS) and the Resident Member on the SAEM Board of Directors, she continues to be invested in the advancement of Emergency Medicine through research, mentorship, education, and advocacy.

    Dr. Sun earned her undergraduate degree at Columbia University in Biomedical Engineering. She subsequently obtained her Doctor of Medicine from Virginia Commonwealth University School of Medicine where she was inducted into the Gold Humanism and Alpha Omega Alpha Honor Societies. Most recently, she completed Emergency Medicine residency at Yale - New Haven Health where she served as Chief Resident. She continues to further her education as a candidate of the MBA for Executives at the Yale School of Management. A Canadian from Toronto, she now resides in New Haven.

  • Charlotte W. Croteau, MD

    Massachusetts General Hospital

    Dr. Croteau is a second year fellow in Emergency Department Administration at Mass General Hospital, an attending physician in the Department of Emergency Medicine, and the Associate Director of the Emergency Department Observation Unit. She has particular interest in ED operations, multidisciplinary team management, ED staff experience, and observation medicine.

  • Christopher McStay, MD, MBA, FACEP

    Columbia University

    Dr. McStay's current role is as an Associate Professor of Emergency Medicine and Vice Chair for Clinical Operations at Columbia University Vagelos College of Physicians and Surgeons in New York. His previous experience includes serving as Vice President of Clinical Affairs and Assistant Medical Director at Medcor, Inc., and at the University of Colorado School of Medicine as Associate Professor of Emergency Medicine and Chief of Clinical Operations. Earlier in his career, Dr. McStay worked at New York University School of Medicine and Bellevue Hospital Center, where he also served as Chief of Emergency Services.  

    Dr. McStay's acquired an Executive MBA in Health Administration from the University of Colorado Denver Business School and an MD from Weill Cornell Medical College. His commitment to advancing his expertise is further demonstrated by his fellowship in the Academy of Wilderness Medicine and his participation in the Clinical Quality Fellowship Program at the Greater New York Hospital Association and United Hospital Fund.

  • Joshua J. Baugh, MD, MPP, MHCM

    Harvard Medical School/Massachusetts General Hospital

    Joshua Baugh MD, MPP, MHCM is the Medical Director for Hospital Emergency Preparedness at Massachusetts General Hospital, the Director of Clinical Operations for the MGH Emergency Department, and an Assistant Professor at Harvard Medical School. Dr. Baugh earned his MD at Harvard Medical School, his Masters in Public Policy at the Harvard Kennedy School of Government, and his Masters in Healthcare Management at the Harvard School of Public Health. After training in emergency medicine at UCLA, he completed dual fellowships in Emergency Medicine Administration and Disaster Medicine at MGH. He is board certified in emergency medicine and practices clinically in the MGH Emergency Department. 

    Dr. Baugh also conducts research in the areas of emergency department operations, physician burnout, and emergency preparedness, and has lectured regionally and nationally on these topics


     

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