Dana D. Im, MD, MPP, MPhil

Dr. Im is a board-certified emergency physician who serves as the Director of Quality and Safety for Mass General Brigham (MGB) Enterprise Emergency Medicine. She chairs the MGB Emergency Medicine Quality and Safety Council and also holds the position of Director of Quality and Safety in the Department of Emergency Medicine at Brigham and Women's Hospital. In these capacities, she leads emergency medicine-related quality improvement and patient safety initiatives across MGB Enterprise Emergency Medicine, which consists of 9 emergency departments. As the Director of Behavioral Health, she oversees the Behavioral Health Observation Unit—a specialized observation area for behavioral health patients awaiting evaluation, treatment, and disposition in the ED at Brigham and Women's Hospital.

Dr. Im's grant-funded work involves conducting qualitative analyses of patient and staff perceptions of behavioral health emergency care within the ED setting, developing systems-level de-escalation strategies, and implementing antiracism and trauma-informed simulation-based interdisciplinary de-escalation training programs across multiple EDs. Moreover, her research interests focus on implementing interventions to convert boarding time into treatment time for patients with behavioral health emergencies.