Emergency Department Operations Workshop (ED Administration and Clinical Operations Committee-Sponsored)

This workshop is an introduction to high-yield topics in Emergency Department Operations and Administration, targeting developing leaders of all levels. We aim to efficiently explore key concepts in Emergency Department management, highlighting the unique considerations of academic centers. Participants should expect to complete the workshop with an expanded core skillset, including approaches to staffing, quality assurance, and departmental leadership.

 

Learning Objectives:

Upon completion of this session, participants should be able to:
  • Describe the unique features of Academic Emergency Department Operations
  • Demonstrate understanding of approaches to ED management and physician staffing models
  • Conduct successful quality assurance and process improvement initiatives within their institutions
  • Describe the range of career paths within Academic Emergency Medicine Operations

Presenters:

  • Daniel L. Shaw, MD, MCSO
  • Bryan A. Stenson, MD
  • Tehreem Rehman, MD, MPH, MBA
  • Wendy W. Sun, MD
  • Brian J. Yun, MD, MBA, MPH (he/him/his)
  • Benjamin White, MD
  • Jamie Aranda, MD
  • Leon D. Sanchez, MD, MPH
  • Joshua W. Joseph, MD, MS, MBE
  • Benjamin S. Abella, MD, MPhil
Authors

  • Daniel L. Shaw, MD, MCSO

    Beth Israel Deaconess Medical Center

    Dr. Daniel Shaw is an Emergency Physician and Assistant Director of ED Operations at Beth Israel Deaconess Medical Center. After completing training in Emergency Medicine and ED Administration at Beth Israel Deaconess Medical Center (BIDMC), he joined the faculty at BIDMC and Harvard Medical School, where he provides clinical care, supervises trainees, conducts research, and serves in administrative roles. He also obtained a Master of Clinical Service Operations (MCSO) at Harvard Medical School to further formal training in health care management.

    Dr. Shaw's research expertise focuses on operational efficiency and patient transfers within healthcare systems. He practices clinically in the Emergency Department at BIDMC, a Harvard-Affiliated tertiary center, with added patient care and leadership experience in community Emergency Department settings.

  • Bryan A. Stenson, MD

    Beth Israel Deaconess Medical Center

    Dr. Bryan Stenson is an Assistant Professor of Emergency Medicine at Harvard Medical School, and the Associate Director of Operations at both Beth Israel Deaconess Medical Center and Beth Israel Deaconess - Needham. He completed his medical school at University of Connecticut, and his emergency medicine residency and Operations and Administration fellowship at Beth Israel Deaconess Medical Center. His operational research interests include physician staffing models and departmental throughput, with a focus on radiology bottlenecks.

  • Tehreem Rehman, MD, MPH, MBA

    Mount Sinai Hospital

    I am an Assistant Professor, Clinical Informaticist and Assistant Medical Director at Mount Sinai Hospital Department of Emergency Medicine with expertise in AI-augmented clinical pathways and operations.

    Through EHR-embedded and AI-augmented CDS, I strive to minimize provider cognitive burden and variation in resource utilization while optimizing throughput and adherence to evidence-based guidelines. I am also invested in strengthening community-based partnerships and health information exchange infrastructure to deliver patient-centered care addressing health-related social needs.

    I serve on the Centers for Medicare and Medicaid Services Technical Expert Panels on national quality measures for emergency medicine. Through the American College of Emergency Physicians, I am Vice Chair of the Health Innovation Technology Committee and lead the workgroup on alternative payment models for the Reimbursement Committee. My work has been funded by the National Institutes of Health, Centers for Disease Control and Prevention, Gordon and Betty Moore Foundation, and Pfizer. I am on the Western Journal of Emergency Medicine editorial board and have published in peer-reviewed journals such as Annals of Emergency Medicine, the Journal of Public Health Management & Practice, and the Journal of the National Medical Association.

  • Wendy W. Sun, MD

    Yale University School of Medicine

    Dr. Wendy W. Sun is an Administration Fellow and Instructor of Emergency Medicine at the Yale School of Medicine. She is passionate about patient quality and safety, physician wellness, and health innovation. Having served as a past President of the Society for Academic Emergency Medicine Residents and Medical Students (SAEM RAMS) and the Resident Member on the SAEM Board of Directors, she continues to be invested in the advancement of Emergency Medicine through research, mentorship, education, and advocacy.

    Dr. Sun earned her undergraduate degree at Columbia University in Biomedical Engineering. She subsequently obtained her Doctor of Medicine from Virginia Commonwealth University School of Medicine where she was inducted into the Gold Humanism and Alpha Omega Alpha Honor Societies. Most recently, she completed Emergency Medicine residency at Yale - New Haven Health where she served as Chief Resident. She continues to further her education as a candidate of the MBA for Executives at the Yale School of Management. A Canadian from Toronto, she now resides in New Haven.

  • Brian J. Yun, MD, MBA, MPH

    Boston Medical Center

    Brian J. Yun, MD, MBA, MPH serves as the Vice Chair of Clinical Affairs in the Department of Emergency Medicine at Boston Medical Center. Prior to this role, he was the Director of Clinical Operations of the Massachusetts General Hospital’s Department of Emergency Medicine. He is board certified in emergency medicine. Dr. Yun graduated with a MD and MBA from Tufts University School of Medicine, where he was also named to the AOA Honor Society. He has an MPH in Clinical Effectiveness from the Harvard T.H. Chan School of Public Health. After finishing his residency in emergency medicine at the combined Brigham and Women’s Hospital and Massachusetts General Hospital Harvard Affiliated Emergency Medicine Residency, Dr. Yun completed an Emergency Department Administration Fellowship at Massachusetts General Hospital.

  • Benjamin White, MD

    Mass General Brigham Emergency Medicine

    Benjamin A. White, M.D. is an attending physician at the Massachusetts General Hospital Department of Emergency Medicine, and an Associate Professor of Emergency Medicine at Harvard Medical School. He also serves as the Director of Patient Experience for Mass General Brigham Emergency Medicine, and the Director of the Center for Emergency Medicine Innovation at Mass General Brigham. Ben’s academic and administrative career has focused on improving patient care and experience across the spectrum of the ED visit. His work had included multiple ED operations and systems improvement projects, with an emphasis on clinical innovations that reduce unnecessary waits and waste, increase communication quality and frequency, optimize patient comfort, and improve the overall process of care. He has led multiple grant-funded projects in this capacity, with resultant peer-reviewed publications, and has lectured nationally on these topics at SAEM, AAEM, ACEP, and through multiple invited presentations. Ben cares deeply about making innovative and sustainable improvements in ED patient care, and the humanism and compassion that is integral to a positive patient experience during the ED visit.
  • Jamie Aranda

    Jamie Aranda, MD

    Medical Director

    Medical College of Wisconsin Affiliated Hospitals

    Jamie Aranda is an assistant professor at the Medical College of Wisconsin (MCW) and a medical director for Froedtert Hospital Emergency Department in Milwaukee, WI. She is an instructor for the Health Executive Administrative Leadership Fellowship at MCW. She is also the System Director for Advanced Practice Providers in the Department of Emergency Medicine and the inaugural Medical Director for the Physician Associate Program. Areas of interest include clinical pathways, patient flow, and resident, fellow, APP, medical, and PA student education.

  • Leon D. Sanchez, MD, MPH

    Brigham and Women's Hospital

    Dr. Leon Sanchez is currently the Chief of Emergency Medicine at the MGB Brigham and Women’s Faulkner Hospital. Prior to that he was the Vice Chair for Network Operations at Beth Israel Deaconess Medical Center. He is an Associate Professor of Emergency Medicine at Harvard Medical School with over 100 peer reviewed publications. He is an accomplished physician executive with over 20 years of healthcare experience. He is a nationally recognized expert in the field of Emergency Medicine Operations and has lectured both nationally and internationally.

    Areas of recent focus include operational improvement, patient flow and throughput optimization, queuing, and schedule optimization. His clinical experience spans a large variety of Emergency Departments both in terms of size and resources. His research innovations have been implemented in academic and non academic settings.

    Dr. Sanchez received his Doctor of Medicine from Columbia University Vagelos College of Physicians and Surgeons. He earned his Masters of Public Health from Columbia University and completed his Emergency Medicine residency training at Jacobi Medical Center/Albert Einstein College of Medicine. He has been practicing in Massachusetts since 2001.

  • Joshua W. Joseph, MD, MS, MBE

    Harvard Medical School/Brigham and Women's Hospital

    Dr. Joshua W. Joseph is an Emergency Physician and Clinical Informaticist at Brigham and Women's Hospital and an assistant professor of Emergency Medicine at Harvard Medical School. I currently serve as the medical director for data analytics for the Mass General Brigham Emergency Medicine network. My research examines the intersection of patient throughput, clinical decision-making, and quality, through the lens of machine-learning techniques. This research encompasses how the decisions of individual physicians on-shift affect throughput in the department and hospital as a whole, and how physicians and nurses can help to mitigate structural inequalities in the delivery of care.

  • Benjamin Abella, MD, MPhil

    Icahn School of Medicine at Mount Sinai

    Benjamin Abella, MD MPhil is the Mount Sinai Endowed Professor and System Chair for the Department of Emergency Medicine at the Mount Sinai Health System. Dr. Abella attended medical school at Johns Hopkins School of Medicine and then completed residencies in both internal medicine and emergency medicine at the University of Chicago. He served as Vice Chair for Research and William G. Baxt Endowed Professor at the University of Pennsylvania before moving to Mt. Sinai. Dr. Abella has led numerous clinical studies on cardiac arrest and post-arrest care, having authored over 250 published works including in high impact journals such as Journal of the American Medical Association, New England Journal of Medicine, and Circulation. His work has been continuously funded by the NIH for 20 years. Dr. Abella has served as Chair of the American Heart Association (AHA) national 3CPR Council and has co-authored international guidelines for CPR training. He is the emergency care and CPR consultant to the National Basketball Association, and has worked with the United States Air Force in the development of post-arrest care protocols. His work has been featured on Good Morning America, CNN, the New York Times, and other national media outlets.

Related Media