Emergency Department Operations On-Ramp: A Crash Course

Clinical operations is a rapidly developing field that impacts every facet of care within the emergency department. In this workshop, participants will be introduced to the unique challenges faced by academic emergency departments. They will analyze recent developments in operations research and apply them to physician staffing, review and practice designing a quality assurance process, and chart the career trajectories available in operations. This workshop will be of primary interest to new medical directors, residents and fellows interested in leadership, and educators.

Learning Objectives

Upon completion of this session, participants should be able to:

• Interpret and appraise major study designs within operations research

• Assess and apply successful strategies for improving throughput

• Identify core quality assurance measures for CMS regulations and for patient care

• identify major career paths in operations, and analyze relevant career milestones for progress and promotion