Performance Benchmarks for Academic Medical Center Emergency Department Operations: 2019 Benchmark Survey

The Annual Emergency Medicine Benchmark Survey conducted by the Academy of Administrators in Academic EmergencyMedicine (AAAEM) in conjunction with the Academic Chairs of Emergency Medicine (AACEM) provides valuable information regarding the state of Academic Departments of Emergency Medicine throughout the country. This data sets the benchmark standards for salaries, departmental clinical operations, research and educational activities for academic emergency medicine practices and operations. Using the latest operational Benchmark survey, a panel will present the current view of the emergency department workflow and operational characteristics and identify successes and challenges to running an efficient, patient centered emergency department. The panel will present information and discuss the current standards for ED operations including information regarding: emergency department volumes; patient throughput metrics; utilization rates and CMS; quality indicators; intensity of services delivered; research and educational efforts. Benchmarking performance is fundamental to performance improvement: clinical performance improvement, operational improvement or improving performance in research and education.

(AAAEM and AACEM Sponsored)

All times are in Central Time

Agenda

Learning Objectives

  • Describe the value of operational benchmark information
  • Compare their institution's performance against other, like institutions
  • Describe the key operational components of a "typical" academic emergency department

Moderators/Panelists

  • Gregory M. Archual, MBA

    Greg Archual received his Bachelor of Science in Industrial Management from the University of Akron in 1982 and his MBA from Ashland University in 1987. Greg received his Lean/Six Sigma Black Belt certification from Kent State University in 2006. In 2018, he also was a member of the first AAAEM CAEMA graduating class.

    Greg’s work history includes both manufacturing and healthcare sectors, working for eleven years as an industrial/management engineer with a focus on process improvement and systems engineering. His work experience also includes thirteen years managing an emergency department of a level one trauma center and eleven years of academic emergency medicine practice management. He is currently Chief Operating Officer and Administrator of the Department of Emergency Medicine at The Ohio State University where he is responsible for the strategic, financial, and operational success of the department’s four missions: clinical, education, research, and faculty development. Greg is responsible for all operations of the department, which include: two emergency departments, two after hours clinic operations, hyperbaric medicine, a clinical decision unit, an ultrasound division, and a Physician Advisor Program. He is currently President of AAAEM and has served as President-Elect, Secretary, Treasurer, and Member-at-large of the AAAEM Executive Committee. He also is faculty for the AAAEM CAEMA program.

Event Information

May 13, 2021 2:00 PM to 2:20 PM (Central Daylight Time)